Reference

What You Agree to When You Use hd999

These terms set out the rules that govern your account on hd999 — what we commit to, what you agree to, and how disputes are handled. Access and participation depend on local law and are available only where permitted in your region.

Applies to all account holdersCovers JazzCash, Easypaisa & Raast transactionsPakistan-region access subject to local lawUpdated terms take effect upon continued useContact support for any clause clarification
hd999 What You Agree to When You Use hd999
HOW WE HANDLE POLICY

Standards Behind the Terms You Accept

Account Data Handling

Personal data collected at registration is used only for account operation, identity verification, and transaction processing. We do not sell or share it with unrelated third parties.

Transaction Record Retention

Every JazzCash, Easypaisa, and Raast transaction is logged against your account history. You can view this record in your wallet section at any time for your own reference.

Requesting a Terms Change Review

If you believe a term has been applied incorrectly to your account, contact support with your account ID and the transaction reference. We review each case against the published clause.

Account Security Obligations

You are responsible for keeping your login credentials private. We send an OTP to your registered mobile number for sensitive actions — do not share that code with anyone.

TERMS CONTACT PATHS

Reach Us About Any Terms Query

Live Chat Support Open the live chat widget from your account dashboard to raise a terms query directly. Our team will walk you through the relevant clause without jargon.
Email Support Send a detailed message to our support address for written confirmation on any clause, wallet rule, or account condition. Responses reference the specific section in question.
Account Help Centre Your account portal includes a dedicated help section where common terms questions — including those about JazzCash and Easypaisa transaction rules — are answered with policy context.

Frequently Asked Questions on These Terms

Yes. Every deposit made via JazzCash, Easypaisa, or Raast falls under these terms. Transaction rules, processing conditions, and dispute steps are all covered in the payment clause.

We notify you through your registered contact details when terms change. Continuing to use your account after the update date means you accept the revised version in full.

Where a clause conflicts with applicable local law in your region, your statutory rights take precedence. Contact support with the specific clause reference and we will clarify how it applies to you.

No. These terms permit one account per person. Operating duplicate accounts is a breach of conditions and may result in a suspension review on all associated accounts.

Your full wallet history — including JazzCash, Easypaisa, and Raast entries — is accessible directly in your account portal. For a formal export, contact support with your account ID.

Reach our support team via live chat or email, providing your account ID and the relevant transaction reference. We will review the case against the published clause and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.